Making a purchase could not be easier. Just browse our online shop, and add any items that you wish to buy into the cart. To order an item, simply click on the “add to cart” link next to the product and it will appear in your shopping cart. Once you have finished, you can review the contents of your cart by clicking on the “cart” on the top right. You can also check out here, where you will be asked for a few details that we need to be able to complete the order.

All products displayed on the web site are in stock. Orders are dispatched the same day.

We accept credit card or debit card payment secured through ShopPay, Paypal, or Wallid. If you are shopping outside or the UK, place your order and your credit card company will convert the transaction to your own currency.

Your Shipping Costs

Please note that our shipping and handling costs are added to your order amount at the check out once we know where you want the item delivered.

Every parcel that we send out is insured against loss, theft or damage, so you can order with confidence – in the unlikely event that you do not receive your order, or receive an order which is damaged, then we will either refund you or resend the order free of charge.

The small print

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

The main reasons why customers may encounter problems using the shopping cart are that (a) customers are ordering from within a firewalled company network, or (b) ordering from a non-standard PC/Mac unit (e.g. a games console). In both these cases, the shopping cart may not function properly, so we recommend using a normal stand-alone PC/Mac where possible. Another possible source of problems is that the security settings on your web browser are set at maximum, which prevents your computer communicating with our server properly. If using Internet Explorer, adjust the security level slider to a medium setting.

For other browsers, “Java”, “JavaScript” and “Cookies” should all be enabled in the browser options.

All products listed are in stock, and our web site is updated in real time to ensure that stock levels are as accurate as possible. Very occasionally, an item may be subject to a stock level error – if this occurs, we will e-mail you to notify you of the unavailable item, and you will be fully refunded.

You will receive an immediate e-mail confirmation of each order from Dulwich Health, stating the items ordered and the total cost.

Yes – BUT you must call us first on 020 8670 5883 to place your order and state that you wish to arrange a collection. Otherwise your order will be sent in the post, and you will be charged for postage!

You can collect your order from our office at 2 Grecian Crescent, London SE19 3HH. All orders must be collected before 3:30pm.

Yes – BUT we would prefer you ordered online, all orders can be placed by telephone on 020 8670 5883 between 9am – 5pm weekdays.

We don’t man the phones on weekends or public holidays.

All orders dispatched by Royal Mail are sent the same day, as long as the order is received by 3pm. Larger orders will be dispatched by other couriers, as long as they are received by 2pm. Orders received after this time are dispatched the next working day.

Sorry, we don’t really offer this facility online – all orders are dispatched as soon as possible after they are received.

BUT with phone orders you are welcome to ask for a delay in despatch. Please contact our telephone sales department on 020 8670 5883 between 9am – 5pm weekdays.

A confirmation of your order with an invoice will automatically be sent to you by email.

You will also receive a packing slip with your purchase, that includes your order number within the package. 

Email is our preferred method of communication. If you don’t have an email, you can request that we send your invoice and packing slip with your order.

Our listings are updated in real-time to show only in-stock items, so if an item goes out of stock, it will no longer appear and cannot be ordered. We don’t back-order out-of-stock items for customers.

Sorry, no – we don’t currently place special orders for customers.

As we dispatch orders very quickly, unfortunately it is not possible to add to an existing order. If you require further items, you must place a new order via the shopping cart. (The extra postage cost of sending two separate orders is relatively small.)

We endeavour to dispatch 95% of all your orders within 48 hrs for next day delivery in the UK. (Europe: 7-10 days)

When you receive confirmation of your order by email, this indicates that we have received your order. It does not indicate that a contract exists between us.

We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice, by email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.